YOUR SECURITY IS IMPORTANT TO US.
If you prefer to buy off-line, please use the following number at local rate +44 2078709127 Off-line sales are covered by the sales directors office* and is not always manned for callers. Leave your name and number (fixed line- we call mobile phones) and a director will call you back.

*We are not using a call-centre for this important security information. Your off-line orders are cared for by someone of high standing in our organisation. You have no concern that your phone call is being diverted to India or another country or area outside our company. All calls to us arrive in one office - which is the same office that deals with on-line orders and controls shipments.

Tuckey Dotek Ltd (company Number 04846429)
41 Park Road      
Freemantle
Southampton S015 3AW
 

YOUR SECURITY IS IMPORTANT TO US.
Whist this web site is not under a Thwart certificate, the shop where you add all your details is.

Your personal details are only used for your order. We do not pass your e-mail address or details to any other party. We do not sell e-mail addresses. 

Credit card details are not taken by our server at all. Payment is made on the secure service of World Pay. The World Pay system checks and charges your card and informs you and us. If we receive a WARNING we will not to clear the payment unless we are satisfied that the card user and owner are one in the same person.

IT IS VERY IMPORTANT THAT IN USING A CARD ONLINE THAT THE ADDRESS TO WHERE THE CARD IS REGISTERED IS ENTERED WHEN ASKED FOR, WHETHER OR NOT IT IS THE SAME AS THE POSTAL ADDRESS. IF A WRONG ADDRESS IS USED - WE RECEIVE A WARNING. NOTHING IS POSTED AND NO CHARGE IS ACTUALLY MADE ON THE CARD UNTIL WE ARE SATISFIED THAT THE PERSON USING THE CARD IS THE SAME AS THE OWNER. THE CARD OWNERS SECURITY IS IMPORTANT TO US TOO.

(Orders from outside of Europe, we insist payment is made by Bank transfer, as we have experienced many cases of card fraud from the USA. so are extra careful.)
 

We encourage you to join our Newsletters, which is part of Tuckey-Dotek Group. If you don’t sign up for it you will not receive it. We do not add addresses to our Newsletter list. All those receiving a letter have asked for it. If your e-mail server refuses it, you will never receive it. be sure therefore that your e-mail server accepts newsletters from e-shop@dotek.net and bestherbal@dotek.net

YOUR SECURITY

PLEASE NOTE: WE DO NOT SEND OUR MAILS WITH ATTACHMENTS. IF YOU RECEIVE A MAIL CARRYING AN ATTACHMENT IT IS MOST POSSIBLY A HOAX MAILER SEEKING INFORMATION ABOUT YOU THAT WE DO NOT REQUIRE. ALL THE INFORMATION WE RECEIVE FROM YOU AT THE TIME OF MAKING AN ORDER IS ALL WE WILL EVER NEED. WE KEEP ONLY WHAT IS NEEDED TO COMPLETE THE ORDER. CREDIT CARD DETAILS ARE NOT KEPT. ALL OUR OUTGOING MAILS CARRY SIGNATURES. IF YOU ARE NOT SURE THAT IT COMES FROM US, JUST ASK. IF WE RECEIVE A CAUTION OR WARNING FROM THE CREDIT CARD CLEARANCE COMPANY WE WILL CONTACT YOU BEFORE WE ACCEPT THE PAYMENT. ALL MAILS REGARDING THIS WILL ALSO CARRY A CONTACT TELEPHONE NUMBER, WHICH YOU MAY WISH TO USE. BUT WE DO BY LAW REQUIRE WRITTEN PERMISSION BEFORE WE CAN ACCEPT PAYMENT AFTER RECEIVING A WARNING. YOUR CREDIT CARD STATEMENT WILL SAY THAT TUCKEY-DOTEK CHARGED YOUR CARD. AS A CLEARANCE COMPANY WORLD-PAY ACTUALLY SEND US THE MONEY 30 DAYS AFTER THEY HAVE CHARGED YOUR CARD. WE DO NOT ACTUALLY RECEIVE PAYMENT UNTIL YOU HAVE RECEIVED YOUR STATEMENT.
 

Our 100% Money back guarantee on the value of all products is valued up to three months from purchase. (this covers all unopened packets) Tuckey-Dotek, We accept goods back, for any reason, that have been unopened and are in a resell-able condition. We may charge a restocking Fee.

If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact at dms@dotek.co.uk to arrange this.

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